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FAQs

The Best In Japanese Coffee Culture

Product
What is Specialty Coffee?

Specialty coffee represents the pinnacle of coffee quality, cultivated under optimal conditions and rigorously managed from the farm to your cup. Distinguished by its superior flavor profiles, unique to its origin, this coffee is scored 80 points or higher on a 100-point scale by certified coffee tasters, known as Q graders. These experts evaluate attributes such as aroma, flavor, acidity, and body. The journey of specialty coffee involves meticulous attention to detail, from selecting the finest coffee varietals and employing sustainable farming practices to precise processing and roasting methods that highlight the beans' unique qualities.

The difference between specialty coffee and regular coffee lies in the quality and the processes involved. Regular coffee often comes from large-scale plantations where the focus is on quantity over quality, and the beans are usually blended from multiple sources. This coffee is typically mass-produced and lacks the distinct flavor profiles found in specialty coffee. In contrast, specialty coffee is meticulously curated, often sourced from specific regions or even single farms, ensuring a higher quality and a unique taste experience.

Beyond its exceptional taste, specialty coffee is synonymous with ethical and sustainable practices within the coffee industry. Many specialty coffee producers engage in direct trade relationships with farmers, ensuring fair wages and improved living conditions. Like our Vietnam K'Ho Zanya Specialty Coffee, we visited the farm in Da Lat, Vietnam and purchased directly - a very rare act in the coffee industry. Sustainable coffee, on the other hand, specifically emphasizes environmentally friendly practices throughout the coffee production process, such as reducing carbon footprints, conserving water, and promoting biodiversity. While all specialty coffee should ideally be sustainable, not all sustainable coffee meets the stringent quality standards of specialty coffee.

This focus on transparency and sustainability enhances the lives of those involved in coffee production and contributes to the consistency and quality of the coffee. By choosing specialty coffee, you support a more equitable and environmentally friendly coffee supply chain, enjoying a cup that offers a truly remarkable sensory experience.

Source: Specialty Coffee Association, National Coffee Association.

SHIPPING
How can I track my package?

Tracking is only available for certain product orders. If there is tracking available, you should receive an email with it after your order is placed. If it isn't automatic, we will email you it directly!

If you have any issues, you can always contact VirtuosoCoffeeWorks@gmail.com and we will respond as soon as possible.

Refunds
How do I get a refund?

We do not offer refunds on coffee beans. For other products, refunds will only be made if there is evidence of damage from shipping or malfunction upon receipt. Please take video of receiving the product to eliminate any doubts.

LOYALTY PROGRAM
Is there a loyalty program I can join?

We're working on it!